Privacy policy

POSE I DOWN operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience ("Services"). POSE I DOWN is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing and using any of the Services, you acknowledge that you have read this Privacy Policy and understand that your information will be collected, used, and shared as described in this Privacy Policy.

Personal Information We Collect or Process When we use the term "personal information," we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or de-identified so that it does not disclose your identity or cannot reasonably be linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from your personal information:

  • Contact Information: e.g., your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: e.g., credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account Information: e.g., your username, password, security questions, preferences, and settings.

  • Transaction Information: e.g., items you add to your cart or wishlist, items you purchase, return, exchange, or cancel, and your past transaction history.

  • Communications with Us: e.g., information you share when contacting us with a customer support request.

  • Device Information: e.g., information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage Information: e.g., information about your interaction with or navigation through the Services, such as when and how you interact with the Services.

Sources of Personal Information We may collect personal information from the following sources:

  • Directly from You: e.g., when you create an account, visit or use the Services, contact us, or otherwise provide your personal information to us;

  • Automatically through the Services: e.g., from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From Our Service Providers: e.g., when we obtain assistance from service providers to supply certain technologies, or when they collect or process personal information on our behalf;

  • From Our Business Partners or Other Third Parties.

How We Use Your Personal Information Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services: We use your personal information to fulfill our contract with you, process your payments, ship your orders, remember your preferences and products of interest, send account-related notifications, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a tailored shopping experience such as product recommendations based on your purchases. Using your personal information to better personalize and improve the Services is also included within this scope.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising, and promotional communications via email, text message, or mail) and to display online advertisements for products or services on the Services or other websites based on your previous purchases, cart additions, and other activities on the Services.

  • Security and Fraud Prevention: We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone.

  • Communicating with You: We use your personal information to provide customer support, respond promptly, offer effective services, and maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government agencies, to conduct or participate in legal discovery processes, to handle potential or existing litigation or other legal disputes, and to investigate or enforce potential violations of our terms or policies.

How We Share Personal Information In certain circumstances, subject to this Privacy Policy, we may share your personal information with third parties for legitimate purposes. Examples of these circumstances include:

  • Sharing information with Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services).

  • Sharing information with our business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized ads on third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that your information not be shared for targeted advertising and marketing based on your online activities across different merchants and websites.

  • Sharing specific information with third parties when directed, requested, or explicitly consented to by you; for example, to ship products to you or when using social media widgets or login integrations.

  • Sharing information with our affiliates or within our corporate group.

  • Sharing information in connection with a business transaction (such as a merger or bankruptcy), to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, or the rights of our users or others.

Relationship with Shopify The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. The information you provide to the Services will be transferred to and shared with Shopify and third parties outside your country of residence for the purpose of providing and improving the Services to you. In addition, to protect, grow, and improve our business, we use certain advanced Shopify features that utilize data and information derived from your interactions with our Store, other merchants, and Shopify. To enable these advanced features, Shopify may use personal information collected regarding your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information and responding to your requests to exercise your rights regarding its use for these purposes. For more information on how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal Link.

Third-Party Websites and Links The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or under our control, you should review their privacy and security policies and other terms and conditions. We make no guarantees and accept no responsibility regarding the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained on them. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, and may be available for use by us or third parties without limitation. The inclusion of such links on the Services does not imply any endorsement of the content of the linked platforms or their owners/operators, unless expressly stated otherwise.

Children's Data The Services are not intended for use by children, and we do not knowingly collect personal information from children under the legal age of majority in your jurisdiction. If you believe your child has provided us with personal information, you can contact us using the contact details provided below to request the deletion of such information. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined under applicable laws) personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you transmit to us may not be secure during transit. Therefore, we recommend that you do not use insecure communication channels to transmit sensitive or confidential information to us. How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted by law.

  • Right to Access / Know: You may have the right to request access to the personal information we hold about you.

  • Right to Delete: You may have the right to request the deletion of the personal information we hold about you.

  • Right to Correct: You may have the right to request the correction of inaccurate personal information we hold about you.

  • Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and, under certain conditions and subject to certain exceptions, request the transfer of this copy to a third party.

  • Managing Communication Preferences: We may send you promotional emails, and you can opt out of these emails at any time using the unsubscribe link contained within them. If you opt out, we may continue to send you non-promotional emails, such as those regarding your account or orders placed.

You may exercise these rights where indicated within the Services or by contacting us via the contact information provided below. To learn more about how Shopify uses your personal information and other rights you may have, you can visit https://privacy.shopify.com/en. We will not discriminate against you for exercising these rights. To the extent permitted or required under applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to make a request on your behalf. Before accepting such a request from an agent, we will require proof that they are authorized to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request within a reasonable time, in compliance with applicable law.

Complaints If you have a complaint about how your personal information is processed, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision or submit a complaint to your local data protection authority by contacting us through the contact details below.

International Transfers Please note that we may transfer, store, and process your personal information outside your country of residence. If we transfer your personal information outside the European Economic Area or the United Kingdom, unless the data is transferred to a country determined to provide an adequate level of protection, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements published by the relevant UK authority.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide any notices required under applicable law.

Contact If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please send an email to info@poseidown.com.